Case Study | Corporation ski et golf Mont-Orford
Ensuring user safety through equipment maintenance excellence
With over 300,000 winter sports fans visiting each year, Mont-Orford carries a major responsibility for safety and customer satisfaction. To provide a seamless experience without service disruptions, every piece of equipment must be kept in peak condition.
Since adopting the Maintenance Directe CMMS solution, the ski resort has seen promising results. The platform has enhanced maintenance tracking and streamlined communication across the technical team. By reducing premature wear and part breakdowns, the solution prevents unexpected shutdowns, ensuring a safe and uninterrupted experience for every guest on the slopes.
User Safety Above All
” Like all other ski resorts in Quebec, we are governed by the safety standards of the Régie du bâtiment (RBQ). During RBQ inspections, we must provide our maintenance history to certify the quality and safety of our equipment. Maintenance Directe has become an indispensable traceability tool, as the complete history of our preventive and corrective actions is accessible in just a few clicks and is easy to share,” says François Sénécal, Director of Operations at Mont-Orford.
Managing thousands of assets in the recreational tourism industry requires speed and precision, frequently in harsh environments. Even for the most skilled technicians, human error remains a risk. Maintenance Directe addresses this through specialized maintenance scheduling functionality, specifically engineered to mitigate breakdowns and service interruptions. By utilizing a proactive alert system, the platform ensures total oversight and continuous equipment readiness. This prevents minor omissions from escalating into major liabilities, protecting not only the safety of staff and visitors but also the long-term reputation of the organization.
Centralized Information and Universal Access for Managing Thousands of Assets
A recreation center as complex as Mont-Orford involves several thousand individual pieces of equipment. This is where an effective maintenance management tool becomes essential to significantly streamline operations.
Maintenance Directe centralizes all information for these numerous assets and makes it accessible to every team member through its cloud-based solution. Everyone has access to the same data, regardless of where they are on-site. The CMMS brings a new level of fluidity to team communication, allowing for better planning and coordination of maintenance efforts, which ultimately saves time, increases productivity, and reduces costs.
A Solution with Multiple Benefits
- For Mont-Orford, the benefits of Maintenance Directe are extensive.
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Reduction in equipment failure and parts replacement; -
Enhanced operational efficiency;
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More effective communication;
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Tracking and traceability of maintenance operations;
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A solution that meets their needs at the most competitive price on the market;
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Scalable pricing based on asset count for easier budget management;
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An intuitive, easy-to-use platform for all skill levels, regardless of technical background.
Maintenance Directe’s expertise earns high praise
As noted by the maintenance director, Mont-Orford opted for Maintenance Directe not only for its local presence but for the team’s deep-rooted maintenance expertise and practical field experience. This allows our experts to act as key advisors, delivering specialized technical guidance to their operations.
Mr. Sénécal shares that:
“Maintenance Directe’s experts are more than just programmers; they are skilled professionals with extensive maintenance experience. Besides offering a high-performance, easy-to-use software solution, their team provided on-site training and continues to assist us in optimizing our maintenance processes. I highly commend their professionalism—the experience has been truly impressive, and I give their customer service a perfect 10/10.”
HOSPITALITY & LEISURE