A CMMS (Computerized Maintenance Management System) is software that centralizes and automates all your maintenance operations: equipment records, work orders, inspections, parts inventory, preventive maintenance schedules, and a complete, tamper-proof history.

Without a CMMS, maintenance relies on Excel files, paper notebooks, or scattered emails — leading to unexpected breakdowns, duplicates, data loss, and difficulty demonstrating compliance during audits.

With Maintenance Directe, everything is consolidated in a single cloud-based platform, accessible from your desktop, tablet, or mobile phone, anytime.

Companies using a CMMS reduce equipment repair spending by an average of 50%.

Yes. Maintenance Directe is a 100% Quebec-based solution, developed in Magog (Quebec, Canada) since 1986. All our teams — development, support, training, and sales — are based in Quebec.

This means our software is designed for Canadian regulatory realities (CNESST, Law 25, MAPAQ, HACCP, Transport Canada), and your support is provided in French or English with practical knowledge of your industry sectors.

We also serve 8 countries, with an interface available in both French and English.

Maintenance Directe is deployed across multiple sectors:

• Food & Agri-food (HACCP, MAPAQ, CFIA)
• Manufacturing (PLC, IoT, downtime reduction)
• Transportation (vehicle telematics, Geotab, fleet management)
• Education (CEGEPs, school boards, technical workshops)
• Property Management (multi-site, multi-asset)
• Public Sector (municipalities, government agencies)
• Recreational Tourism (ski resorts, golf courses, water parks)
• Airport / Aviation (Transport Canada compliance, critical traceability)
• Pharmaceutical
• And many more — Maintenance Directe adapts to your environment.

Each sector benefits from configurations and use cases tailored to its specific requirements.

• Up to 50% savings on equipment repair costs
• Reduction of unexpected breakdowns and unplanned closures
• Optimization of maintenance staff time
• Reduced parts inventory costs
• Fewer workplace incidents and associated costs
• Improved communication between teams
• Complete traceability for audits and inspections
• Structured knowledge transfer to incoming staff

Maintenance Directe has over 2,000 active users, serves 200+ companies, manages more than 200,000 assets, and operates across 5 countries.

Reference clients include: Centre Bell, Mont-Orford, Patates Dolbec, Val-d'Or Regional Airport, and Aliments ROMA.

We accept PayPal (no account required).

All data entered during your trial is automatically retained and transferred to your subscription — no data loss, no re-entry required.

Yes. For a personalized estimate, please contact us at 1-877-562-9192.

MD is the core solution for comprehensive maintenance management — analyze, plan, manage, control, and optimize all your preventive and corrective operations.

MD-I adds parts inventory management and purchase order tracking.

MD-I-P combines all features: full maintenance management, parts inventory, advanced scheduling, and resource availability planning.

The 30-day trial includes all features including the inventory module, but not advanced planning.

Yes. Directly from within the trial environment, simply go to configuration settings and add as many users as you wish — no limit.

Absolutely. We have a custom development team and we would be happy to assess your needs. Please contact us to discuss your requirements.

Software updates are included in all plans.

Technical support for platform-related issues (bugs) is included.

Technical support for training purposes requires the purchase of a support time bank.

MD-OPTem is the suite of advanced features integrated into the Maintenance Directe CMMS, designed to optimize field technician time. It includes:

• QR codes on equipment for instant identification
• GPS geolocation of work interventions
• Photo and video capture directly in work orders
• Real-time voice dictation
• Real-time push notifications
• Integrated purchase vouchers
• Data import and API integration

These tools allow your technicians to work entirely from their phone or tablet — no return to the office required.

Yes. Maintenance Directe is a cloud-based (SaaS) solution accessible from any device: desktop, laptop, tablet, or smartphone.

No local installation is required — you access your CMMS through a web browser or mobile app. Your data is synchronized in real time across all devices.

You create equipment records with their characteristics, recommended maintenance frequency, and tasks to be performed.

The system automatically generates work orders based on defined schedules (by date, operating hours, or mileage), notifies the responsible parties, and records each intervention in the equipment's tamper-proof history.

Certification renewal alerts (fire extinguishers, lifting equipment, boilers) are also managed automatically.

Yes. Photo and video capture is built directly into inspection forms and work orders. This allows you to visually document equipment condition before and after an intervention, validate inspections irrefutably, and create visual evidence for CNESST or other regulatory audits.

Thanks to AI, you can also request image analysis — a narrative description is automatically added to the work order.

Mandatory photos in inspection forms are especially valued in the food processing and aviation sectors.

Maintenance Directe centralizes all maintenance know-how in a structured database: equipment records, procedures, intervention histories, suppliers, labor time, and parts used.

When an experienced technician leaves the company, their successor has immediate access to the complete history and procedures. There is no longer any knowledge loss due to retirements or personnel changes.

Yes. The solution includes customizable checklists for all CNESST requirements, a complete tamper-proof history of all interventions, automatic alerts for critical equipment certification renewals, and photographic evidence in inspection forms.

In the event of an audit or inspection, your history is immediately accessible, time-stamped, and non-modifiable — eliminating grey areas and non-compliance risks.

Available for all Canadian provinces: CNESST (QC), WSIB (ON), WCB (AB/BC), WSCC (NT/NU/YT), WSBC (BC).

Yes. Maintenance Directe is widely used in the food industry for MAPAQ, CFIA, and HACCP compliance management. The system automatically generates the audit trails required by inspectors: preventive maintenance schedules, corrective intervention records, equipment photos, and complete cleaning and inspection histories.

Clients such as Patates Dolbec and Fromagerie La Chaudière use it for their food safety audits.

Maintenance Directe takes compliance with Law 25 (Quebec) and PIPEDA (federal) very seriously.

For standard CMMS features, data is hosted and processed in Canada. For AI modules (image analysis, voice transcription), data transits via a private OpenAI API — it never passes through public ChatGPT interfaces and is not used to train public models.

For sectors with specific privacy requirements, options to disable certain AI modules are available. Contact us for details based on your sector.

For specific legal compliance questions, we recommend consulting a lawyer specializing in personal data protection.

Yes. The aviation sector is one of our specialties. Maintenance Directe provides the complete traceability required by Transport Canada for the maintenance of critical airport equipment.

The tamper-proof history, inspection photos, and equipment certifications are accessible in real time during inspections.

Client testimonial: "A key tool for maintenance action traceability — we can apply a high level of rigour across all our operations."

Maintenance Directe integrates several AI modules:

• AI-Assisted Help — Ask a question in natural language instead of searching through documentation.
• Natural Language Queries — Query your CMMS as if talking to a colleague (e.g., "Show me all urgent corrections this week").
• Image Analysis — Anomaly detection (wear, leaks, corrosion, missing parts) via field photos.
• Real-Time Voice Transcription — Dictate your intervention reports hands-free, in multiple languages.
• Technical Manual Analysis — Automatic extraction of maintenance plans, task sequences, alert thresholds, and recommended frequencies.

No. This is a fundamental point of our AI architecture.

For natural language queries: only the text of your request is sent to OpenAI. The structured query (SQL) is then executed locally on your own data, which remains within your environment. No client operational data is sent to OpenAI.

For image analysis: the image is transmitted via our private OpenAI API for analysis, then the result is returned to your application. The image is not stored in OpenAI's public systems.

For voice transcription: the audio stream is transmitted securely and is not retained or used to train public models.

We use a private OpenAI API (separate and isolated from the general public) — not ChatGPT or public interfaces.

Yes. You can upload a technical manual and our AI automatically extracts all relevant maintenance information: maintenance operations, task sequences, alert thresholds, and recommended frequencies.

A reference mechanism to the exact page of the original manual is built in, ensuring complete traceability and allowing human supervision before any extracted data is integrated.

The manual is deleted from the OpenAI environment once processing is complete — it exists with OpenAI only during analysis.

Human validation is always required before integrating extracted data — AI is an accelerator, not a replacement for professional judgment.

All AI features in Maintenance Directe are optional add-on modules.

The core CMMS — work orders, preventive maintenance, inventory, reports, history — operates entirely independently, with no connection to OpenAI.

An AI service interruption does not affect your daily maintenance operations. Only advanced assistance functions (image analysis, voice transcription, NL queries) would be temporarily unavailable.

Maintenance Directe integrates with major ERPs in the Canadian market:

• SAP Business One
• Microsoft Business Central
• Sage X3
• Acomba
• Viridem
• Suite Therefore (Canon) — for OCR and document validation

These integrations enable automatic synchronization of work orders, purchases, inventory, and costs between your CMMS and financial system — eliminating double entries and errors.

Yes. Maintenance Directe offers vehicle telematics integrations with the most widely used GPS fleet management solutions in Canada:

• Geotab, Geothentic, GIR W150, Karnott, Komtrax, mWorker, Isaac, Fleet Complete (Telus)

These integrations automatically retrieve field data (engine status, GPS, mileage, fuel, driving behavior) and trigger preventive maintenance work orders based on detected anomalies — no manual input required.

Additional telematics solutions can be connected via our open API.

Yes. Maintenance Directe receives data from IoT sensors and PLC (Programmable Logic Controllers) devices on your production lines via our available APIs.

When a sensor detects an anomaly (abnormal vibration, overheating, pressure out of range), a work order is instantly created in the CMMS, assigned to the appropriate technician, and time-stamped — with no manual entry required.

Yes. Maintenance Directe has an open API that allows you to connect virtually any third-party solution: building management systems (BMS), custom reporting tools such as Power BI, or solutions specific to your sector.

Technology partners such as Gemba Walk use our API for advanced integrations. Our development team can also design custom integrations based on your specific needs.

Maintenance Directe uses a pricing model based on the number of assets managed — not on the number of users. You can add as many technicians, managers, and administrators as you wish, with no additional per-user cost.

Your cost is predictable and does not grow with the size of your team. Visit maintenancedirecte.ca/liste-de-prix for current pricing details.

Unlimited users at the same cost is one of our most valued differentiators compared to competitors who charge per seat.

Yes. Maintenance Directe offers a free 30-day trial with no credit card required.

During this period, you have access to the full feature set in your own test environment. You can configure equipment, create work orders, explore reports, and test integrations.

A guided demo with one of our experts is also available — free of charge and with no obligation.

Start your free trial at maintenancedirecte.ca/essai

Maintenance Directe offers a full implementation, configuration, and training service. This includes:

• Initial environment setup and configuration
• Migration of your existing data
• Team training
• Go-live support and follow-up

Onboarding packages are available based on your needs. Contact us for a proposal tailored to your organization.

Yes. As a cloud-based (SaaS) solution, all updates, new features, and patches are automatically deployed to your environment — at no additional cost and without any action required on your part.

You always have access to the latest version of Maintenance Directe, with no upgrade projects, no server management, and no service interruption.

Your CMMS data is hosted in secure cloud infrastructure. For Canadian clients, hosting is available in Canada.

Access to your data is protected by secure authentication, and each organization has its own isolated environment.

No. Your operational data (equipment, work orders, inventory, history) belongs exclusively to your organization. It is never shared, sold, or used for commercial purposes by Maintenance Directe.

For optional AI modules, certain data (query text, equipment images, audio streams) transits via a private OpenAI API for processing — as described in our AI Charter, available upon request.

This data is not retained or reused by OpenAI for public model training.

Your data belongs entirely to you. Upon cancellation, you can export all your data in formats compatible with the Microsoft SQL Server database.

Contact our team to discuss export options based on your specific needs.

Our support team is based in Quebec and provides service in both French and English. Support includes:

• Technical assistance by phone and email
• Online documentation
• Built-in knowledge base within the software
• Ongoing updates and improvements

For more complex needs or large-scale deployments, our team can intervene on-site or remotely.

Reach our team: 1 877 562-9192 | info@maintenancedirecte.ca

Yes. Through our LOGICWARE IT Solutions division, we develop customized software solutions for specific needs: custom integrations, personalized dashboards, connections to proprietary systems, or industry-specific features.

Yes. Education is one of our priority markets. Maintenance Directe is used in CEGEPs and technical institutions to prepare students for real-world equipment maintenance management.

Adapted pricing and configurations for educational institutions are available. Contact us for a customized program.

Yes. We offer a data migration service from most existing CMMS platforms, including Excel/paper and other common software, as long as access to the original data is possible.

Our team assists with structuring and importing your historical data to ensure continuity without any information loss.

Competitive migration packages are available — contact us to assess your situation.