Date of last modification : 2025-09-30
Welcome to the website www.maintenancedirecte.net (the “Website”) owned and operated by “Maintenance Directe Inc.”. These terms of use (the “Terms of Use”) constitute a legal agreement between you and Maintenance Directe regarding your access to and use of the Website. PLEASE READ THE TERMS OF USE CAREFULLY before browsing the Website.
1. Acceptance of the Terms of Use
When you browse the Website or use any of its features, you agree to be bound by the Terms of Use. IF YOU DO NOT WISH TO ACCEPT THE TERMS OF USE, PLEASE DISCONTINUE USE OF THE WEBSITE. The Terms of Use may be modified at any time by Maintenance Directe in its sole discretion. Your use of the Website and/or its Features will be deemed acceptance of the revised Terms of Use. We ask you to visit this page periodically.
2. Termination
Maintenance Directe Inc. reserves the right to terminate the Terms of Use and/or your right to browse and use the Website or any part thereof or the Features or any of them, at any time, without reason and without notice, and at its sole discretion.
3. Registration, Username and Passwords
The Website requires registration or subscription. If you choose to register or subscribe to the Site, you agree to provide true and current information about yourself as prompted by the registration or subscription process and to promptly update this information as necessary to ensure its accuracy and completeness. You acknowledge that you are responsible for (i) maintaining the confidentiality of any password you choose or that is assigned to you as a result of your registration or subscription; (ii) all activities that occur under your username or password; and (iii) exiting from your account at the end of each session. In addition, you agree to notify Maintenance Directe of any unauthorized use of your username or password. In the event that you fail to comply with the obligations set forth in this Section 3, Maintenance Directe will not be liable for any loss or damage resulting therefrom.
4. Copyright
Maintenance Directe grants you a non-exclusive, non-transferable license to use the Website and/or Features on your computer or other electronic device solely for maintenance management purposes. All software incorporated into or contained within the Website and Features, including, without limitation, all machine code, including all files and/or images contained in or generated by such software, is protected by copyright and may be protected by other rights. All such software is owned by Maintenance Direct , its affiliates or its licensors.
You are prohibited from: (i) using, reproducing, modifying, adapting, translating, uploading or transmitting the Software in whole or in part; (ii) selling, renting, licensing or otherwise transferring the Software; (iii) modifying, removing or covering any trademark or proprietary notices included in the Software; and/or (iv) decompiling, disassembling, decrypting, extracting or reverse engineering the Website or the Features and their components, including, without limitation, the Software or assisting anyone else to do so.
Nothing in the Website or the Features shall be construed as granting you any right, title, interest or other license in or to any software incorporated into the Website or the Features or that may be downloaded from the Website, including, without limitation, any intellectual property rights in the software.
5. Trademarks
maintenancedirecte.net, is a trademark of Maintenance Directe Inc. Other names, words, titles, phrases, logos, designs, graphics, icons and trademarks displayed on the Website may constitute trademarks of Maintenance Directe Inc. or third parties. Nothing contained in the Website or in the Features shall be construed as granting you a license or right to use any logo, design or trademark of Maintenance Directe or any third party.
6. Liability for minors
In the event that you have authorized a minor to browse the Website or use the Features, you acknowledge that you are responsible for: i) their online behavior; ii) monitoring their access to and use of the Website and/or the Features; and iii) the consequences of any misuse of the Website and/or the Features by them. You acknowledge that certain sections of the Website and the Features may contain Content that is inappropriate for a minor. We recommend that you exercise reasonable supervision over the use of the Website and the Features by minors in your care.
7. Submissions
The Website provides you with features that allow you to post and submit messages, data, text, photographs, images, videos and other materials (“Your Content”) and to interact with Maintenance Directe, its employees and agents and other users.
When you post Your Content on the Website or submit Your Content to Maintenance Directe, you grant Direct Maintenance an unlimited, irrevocable, perpetual, royalty-free, worldwide license: i) to retain Your data for use by Your company’s users for as long as Your company is a subscriber; ii) Direct Maintenance shall not be liable for any loss, damage, or corruption of Your Content; and iv) acknowledge and agree that any submissions you transmit for posting on the Website or submit to Maintenance Directe shall be deemed non-confidential to Your company’s users.
You represent and warrant to Maintenance Directe that: i) Your Content is original; ii) Your Content does not infringe any intellectual property rights, including, but not limited to, copyright; iii) you are the sole owner of all intellectual property rights, including, but not limited to, copyright, in Your Content or, if applicable, you have obtained written permission from the owner to submit Your Content; iv) Your Content does not contain any defamatory remarks, obscenity and does not violate the right of a third party to privacy and/or publicity.
When interacting with Maintenance Directe, its employees, representatives, or other users, you agree to comply with the ‘Netiquette Rules,’ which are an integral part of the Terms of Use.
8. Disclaimer
THE WEBSITE, FEATURES AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU BROWSE AND USE THE WEBSITE AND FEATURES AT YOUR OWN RISK. MAINTENANCE DIRECTE MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE WEBSITE, FEATURES AND CONTENT, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF (i) MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF THE CONTENT OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS; (ii) THAT THE WEBSITE AND FEATURES WILL OPERATE SECURELY, WITHOUT INTERRUPTION OR ERROR; (iii) THAT USE OF THE WEBSITE OR FUNCTIONS WILL MEET YOUR NEEDS AND EXPECTATIONS; (iv) THE ACCURACY, COMPLETENESS, RELIABILITY OR SUITABILITY OF THE WEBSITE, FUNCTIONS AND CONTENT; (v) THE CORRECTION OF DEFECTS OR ERRORS IN THE WEBSITE AND FUNCTIONS; (vi) THE ABSENCE OF VIRUSES OR HARMFUL COMPONENTS IN THE WEBSITE AND FUNCTIONS; AND (vii) THE SECURE OR UNINTERCEPTED TRANSMISSION OF COMMUNICATIONS THROUGH THE WEBSITE OR FUNCTIONS.
MAINTENANCE DIRECTE, ITS AFFILIATES AND THEIR RESPECTIVE MANAGERS, EMPLOYEES, AGENTS, LICENSORS OR SUCCESSORS AND RESPECTIVE RIGHTS HOLDERS, SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING INDIRECT, SPECIAL OR INCIDENTAL, ARISING DIRECTLY OR INDIRECTLY FROM THE USE OR PERFORMANCE OF THE WEBSITE, THE FUNCTIONALITIES OR THE CONTENT REFERRED TO ON THEM OR ON ANY OTHER SITE YOU MAY ACCESS THROUGH THE WEBSITE, EVEN IF THEY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
MAINTENANCE DIRECE, ITS AFFILIATES AND THEIR RESPECTIVE MANAGERS, EMPLOYEES, AGENTS, LICENSORS OR THEIR RESPECTIVE SUCCESSORS AND RESPECTIVE RIGHTS HOLDERS, DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS OR CONDUCT OF ANY THIRD PARTY USER OF THE WEBSITE AND ANY FEATURES AND SPONSOR OF THE WEBSITE (“THIRD PARTY USERS”) AND SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, DAMAGE (INCLUDING, WITHOUT LIMITATION, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES) OR EXPENSES ARISING IN ANY WAY FROM (i) THE ACTS, OMISSIONS OR CONDUCT OF A THIRD PARTY USER; AND (ii) THE USE OF OR INABILITY TO USE ANY SOFTWARE, CONTENT, GOODS OR SERVICES ON A SITE OR OFFERED THROUGH A SITE LINKED TO THE WEBSITE.
9. Hyperlinks to third-party sites
The Website may contain URL links to third-party sites (the “Third-Party Sites”) that take you outside the Website. Maintenance Directe manages these URL links for your convenience. Third-Party Sites are not under the control of Maintenance Directe and URL links should not be construed as an approval or endorsement of their content by Maintenance Directe. Maintenance Directe is not responsible for the content of Third-Party Sites, the links they contain, or any changes or updates made to them, and Maintenance Directe makes no warranties regarding them.
10. URL Links to Websites
Maintenance Directe encourages URL links to the Website. However, it does not wish to be linked to any third-party site that i) contains content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law or regulation, that may damage or impair the business, credibility or integrity of Maintenance Directe or that contains, displays or transmits any material or information that exceeds the moral and/or legal standards of Canadian society; or ii) contains, displays or transmits any information, software or other material that violates or infringes upon the rights of others, including material that constitutes an invasion of privacy or publicity rights, or that is protected by copyright, trademark or other proprietary right. Maintenance Directe reserves the right to prohibit or refuse to accept a URL link to the Website in its sole discretion at any time. You agree to remove any URL link you may have to the Website upon request from Maintenance Directe.
11. Use of computer bots
You acknowledge that the use of computer bots, including but not limited to webbots, is prohibited for any purpose in connection with the Website.
12. Cookies
Maintenance Directe informs you that one or more cookies may be placed on the hard drive of the computer from which you browse the Website. Cookies sent from the Website are not intended to identify you. They record information relating to the navigation on the Website carried out from the computer on which the cookie is stored. Under no circumstances are cookies intended to exploit personal information about you. You can oppose the recording of cookies on the hard drive of the computer from which you browse the Website by modifying the options of the navigation software on said computer.
13. Monitoring
You acknowledge that Maintenance Directe has no obligation to monitor the Website or any content accessible through the Website. However, you acknowledge that Maintenance Directe has the right to monitor the Website electronically, in its sole discretion, and to disclose any information necessary to comply with any law, regulation or governmental request, to operate the Website properly or to protect itself or its users under the “Privacy Policy”.
14. Transactions with Maintenance Directe
In the event that you order services on the Website, you must provide complete and accurate personal information. Maintenance Directe, in its sole discretion, reserves the right at any time after receipt of your order, to accept or decline your order. You acknowledge that the price of goods and services may change without notice and that services are subject to availability.
15. Compensation
You agree to indemnify, hold harmless, and defend Maintenance Directe, its affiliates, and their respective managers, employees, agents, licensors, or successors and respective rights holders from and against any and all claims, demands, liabilities, costs, or expenses of any kind, including, without limitation, legal fees and disbursements, arising directly or indirectly from: (i) your breach of the Terms of Use; (ii) your browsing, use, or inability to browse or use the Website and/or Features or any site to which the Website is or may be linked from time to time; (iii) your use of or reliance on any postings, communications, distributions, or downloads of any kind through the Website and/or Features; and/or (iv) your violation of any applicable law or regulation. You agree to cooperate with us in defending any claim.
16. Applicable law
Your use of the Website and the Features and the Terms of Use are governed by the laws of the Province of Quebec and the laws of Canada, without regard to principles of conflict of laws. You hereby acknowledge that any dispute arising out of or related to your use of the Website or the Features or the Terms of Use will be submitted to the jurisdiction of the courts of the district of Sherbrooke, Province of Quebec. You acknowledge that the United Nations Convention on Contracts for the International Sale of Goods does not apply.
17.Use of artificial intelligence (OpenAI)
Some features of our software use artificial intelligence services provided by third parties, including OpenAI. These features are only available if the artificial intelligence feature is enabled in your company. If you wish to enable or disable this feature, please contact us to make the necessary adjustments. By accessing or using these features, you acknowledge and agree to the following:
- Data transmission
Some data you enter may be transmitted to OpenAI for processing. This data may be hosted or processed outside of Quebec and Canada. - Results generated
Any content or results provided by artificial intelligence are generated automatically and may contain errors, omissions, biases, or inappropriate content. They are provided “as is” without any guarantee of accuracy or completeness. These results do not constitute professional advice (legal, medical, financial, or otherwise). The AI integrated into the system is designed to provide recommendations based on the data provided. It is not a substitute for professional or human judgment, and users are responsible for verifying the accuracy of the results before making any decisions. - User Responsibility
You remain entirely responsible for your use of the results generated by artificial intelligence. We decline all liability for any direct, indirect or incidental damages arising from the use of these results. - Protection of personal information
We process your personal information in accordance with applicable laws, including Quebec’s Bill 25. For more information on how your data may be used by OpenAI, please see their privacy policy. - Applicable law
This clause and any use of artificial intelligence features are governed by the laws in force in Quebec and Canada. Any dispute must be submitted to the competent courts of the judicial district corresponding to our head office.
18. Generalities
These Terms of Use, the Privacy Policy, the Content Usage Rules, the User Contribution Rules and the Netiquette Rules constitute the entire agreement between you and Maintenance Directe and supersede any prior agreements between you and Maintenance Directe. You may not assign or transfer the Terms of Use, the Privacy Policy, the Content Usage Rules, the User Contribution Rules and the Netiquette Rules or any rights and/or obligations under them. The failure of Maintenance Directe to exercise or enforce any right recognized by the Terms of Use, the Privacy Policy, the Content Usage Rules, the User Contribution Rules or the Netiquette Rules shall not constitute a waiver of such right or provision. In the event that a court of competent jurisdiction decides that any provision of the Terms of Use, the Privacy Policy, the Content Usage Rules, the User Contribution Rules or the Netiquette Rules is unenforceable or invalid, the other provisions of the Terms of Use, the Privacy Policy, the Content Usage Rules, the User Contribution Rules or the Netiquette Rules will remain in effect, if applicable. The section titles in the Terms of Use are for convenience only and have no legal or contractual effect.
19.Changes to the Terms of Use and Privacy Policy
We may modify these Terms of Use from time to time. We will notify users of any material changes by email, in-app notice, or other appropriate means. Continued use of the Software after the changes become effective constitutes your acceptance of the new terms.